Queens Collection Return Policy
At The Queens Collection, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
Returns
You may return eligible items within 7 days of receiving your order.
Items must be unused, unopened, and in their original packaging for hygiene and safety reasons.
Proof of purchase (order confirmation or receipt) is required for all returns.
Non-Returnable Items
For hygiene purposes, the following cannot be returned or exchanged:
Opened nail wraps, nail kits, cuticle oils, or beauty tools that have been used.
Sale or clearance items.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days to your original payment method.
Shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us within 48 hours of delivery with your order details and photos of the item.
Shipping Your Return
Customers are responsible for return shipping costs unless the product arrived damaged or defective.
We recommend using a trackable shipping service to ensure your item is returned safely.
Contact Us
If you have any questions about our return policy or need assistance with a return, please contact us at:
hello@thequeenscollection.online